How can an information technology (IT) technician improve skills? Two words: training and communication.
Training
An IT technician's job requires experience with both software tools and hardware. Become an expert in what the company you work for uses. Don't settle for just being competent: find out everything you can about how it works, and how to troubleshoot and solve problems.
Then, pursue training in other tools as well. There are certification programs for Microsoft, Cisco, Oracle, Apple, IBM, and networking, to name just a few. Cross-train yourself. You never know when a new skill will come in handy, either when your company adopts a new program or you move to a new company.
Look for classes and programs at local community colleges, state colleges, universities, and university extension programs. There are many courses being offered completely online, which can be more convenient if you have a heavy work schedule and family obligations. Taking one class at a time while working is doable, and helps you avoid the situation of unforeseen layoffs and not having up-to-date skills.
Find the best professional organizations and join. Often they have their own training programs or other educational resources. They also provide opportunities for networking, which could lead you to a mentor, or contacts useful for information-sharing or job opportunities. There are ones with a national orientation and others that have a more focused audience (e.g., women in computing). Find one or more that interest you, read their newsletters and attend conferences.
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